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A.1 |
I placed an order, when can I expect delivery? |
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We have a standard delivery of 1-3
working days with all orders placed and the payment is paid in
full, this is because every item is
tested before leaving our warehouse.
This means if you place an order on Monday, your goods should arrive, at
the latest, Thursday. We are of course continuously working towards
cutting the delivery time down.
Some items are built to order and these can take several weeks for
delivery, you will always be contacted when we can't deliver to you
within a few days of your order.
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A.2
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I
order more then
1 item, do you ship them together? |
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Yes, all items on the same order will be
shipped together as 1 delivery. If this is impossible you will be
contacted before we dispatch your items.
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A.3
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How much will
delivery cost? |
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All shipment below 30 lb will will be
charge on our Flat Shipping Rate. * End
users only, not applicable for trade customers.
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A.4
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Where do you deliver? |
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If your address is covered by UPS or
Canada Post service, we can deliver to you.
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A.5
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Can you deliver to a
different address? |
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We can deliver to a separate address
that you state when placing your order, However due to the risk of
fraudulent orders we will only ship if the billing address you enter
while ordering is a verified address associated with your credit/debit
card account.
It is vital that the billing address
you enter matches the address that your credit/debit card company sends
your statement. If this is not the case your items will not be delivered
until we are satisfied the order isn't fraudulent.
If you have recently changed address be
sure to notify your credit/debit card company ASAP.
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A.6
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Can I arrange a
delivery time? |
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No, sorry but we do not specify delivery
times, deliveries can be made any time during the working day completely
at the discretion of our courier.
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A.7
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What happens if I am
unable to check the contents of my goods at point of delivery? |
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Please make a note when signing for
receipt of the goods as "UNCHECKED". If you do not do this it
may void any warranty claims in the future.
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A.8 |
What happens if my
order is dispatched and I cannot take receipt of it, for reasons beyond
my control? |
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If you are unable to accept receipt of
goods for any reason, the courier will leave a posted message and the
goods will be held at the couriers depot for a further 5 days where you
can arrange (directly with the courier) to collect or have them
re-delivered.
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A.9 |
If I am not home when
the courier tries to deliver my order what happens to it? |
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If you are unable to accept receipt of
goods for any reason, the courier will leave a posted message and the
goods will be held at the couriers depot for a further 5 days where you
can arrange (directly with the courier) to collect or have them
re-delivered.
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A.10
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Is
my delivery insured during shipment? |
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No. But if you want to do so, you can
insure it by your own expenses.
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A.11 |
If I place an order
and something is out of stock what happens to the rest of my order? |
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If you place an order and one or more
items are not in stock, unfortunately we will hold the entire order
until we are able to ship all the products. However, if we feel the
delivery time for the "out of stock" item is too long we will
contact you with other options.
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A.12 |
Can I track my
order? |
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When your order has been placed, you
will automatically be informed by email of your order status. In this
email you will also be given a tracking number, that you can input into
our couriers website and track your items.
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Standalone DVR
Special Package
